"The informal style and teaching methods make for a relaxed and open forum for development."

- Carol Geggie, Intersurgical

"I feel that all employees should attend a version of the FLM.  It is essential in helping people to work together."

- Derrick Smith, The Cable Corporation

"The way the programme was presented was excellent, it made me feel confident and at ease.  Every aspect was very clear.  Other courses have been very dull and boring by comparison."

- Leo Gorman, The Cable Corporation

"The only management course which cannot be dismissed as 'management bullshit' by anyone. The reason? Because the objectives which you leave with are set by you!"

- Paul Johnson, Telewest

"I found it useful to have colleagues from the same part of the company on the course but the cross-over with other companies was also important, so keep the same mix."

- Richard Binks, DMG Pinnacle

"The programme has boosted my confidence."

- Roland Snaith, The Cable Corporation

"I think it has made me think more about my day to day reactions to situations."

- Tim Vauz, C.D.S. Ltd

"I listen and ask better questions than I did before."

- Jeff Tibballs, The Cable Corporation

"It has helped me to understand the differences in people and how we need them all in a team. Also how to use their skills effectively."

- Derrick Smith, The Cable Corporation

"[The programme has] educated me to look at the big picture, to plan and execute day-to-day management duties more effectively and in a more professional manner. My approach, I feel, will never be the same. I found that above all we are all human beings at the end of the day and should treat others the way we wish to be treated ourselves."

- Graham Evans, The Cable Corporation

"I am more confident in many areas due to the simple, accessible knowledge."

- Carol Geggie, Intersurgical

"The FLM has helped me to be more confident in my job, not only in dealing with other members of the team but also in making presentations, attending meetings, etc. This has been the most useful course I have ever attended and been able to put into use."

- Barbara McShane, The Cable Corporation

"The FLM has enabled me to think about what I do and why I do it and to evaluate the correct process for managing people and change."

- Simon Goodall, DMG Trinity

"It has helped me to change from being a physical hands-on worker to being a supervisor of others."

- Paul Underwood, C Downhill Steels

"I think the most useful way in which I have been helped is to try to look at things from others’ point of view and specifically the reaction in others to my own actions."

- Richard Binks, DMG Pinnacle